K-Optical introduces an exclusive innovation in customer
service:
Rx
Studio Remote
K-Optical's computerized ordering
system gives you the power to place orders with the
convenience of your office PC. Our system provides
unparalleled accuracy in job ordering with multiple
internal Rx Checks to ensure the required information is
complete and correct. You have total control over the
ordering process with a direct link into our system! Your
specifications are placed directly into our computer
system, guaranteeing the highest degree of accuracy and
efficiency!
Rx Studio Remote Features
•
Real Time Order Tracking
At
K-Optical, we know that time and efficiency is important to
you. That is why every job's status is updated continually
by the use of our electronic tracking system. As the job
passes through each workstation, the location and status
are automatically updated. You will be able to track the
progress of your orders from the receiving stage all the
way through the shipping stage.
•
Versatility
With K-Optical's ordering system, you have the ability to
access which type of lens and materials will fit your
patient’s needs and their current availability.
(Example: you are able to search for progressive lenses
containing a +3.50D add power, etc.)
K-Optical gives you the option of sending a tracing of your
Patients frame shape by interfacing with a number of
different tracers on the market or by accessing previous
shapes from our files for that patient. This helps
eliminate the lag time of waiting for frames to be shipped
to and from the lab and enables us to deliver rush work
rapidly to you.
•
Complete Rx Record Storage
Our system allows you to keep track of all your jobs in
progress and keep records of what was ordered. With our
system, you can search for an individual job in several
different ways: by name, date, and order number. Also, you
are able to check previous orders and their lens shapes and
use that shape data for new orders. Old invoices can be
accessed and reprinted.
•
Our System is Profitable
It
is
quick, efficient, and reliable. It saves you time and money by
allowing you to select current lens and coating products
for your patients needs. Every order transmitted receives a
discount! You can access pricing for an Rx and bill your
patient accordingly so there are no billing surprises.